Terms and conditions.
Nothing in these terms and conditions affect your rights under
the UK's Sale of Goods Act ... download a
copy in Adobe Reader format
All goods are sold in new condition.
All orders should be placed using the Association's order form that you can
Allow fourteen days for the receipt of goods, longer if shipment to a non UK
address has been specified.
All orders must be accompanied with full payment in UK Sterling. Payment
and shipping costs are detailed on this web site. Full payment shall be the
payment price for the goods PLUS the price of shipping (P&P).
Any order received without payment or an insufficient amount as detailed in the
price of goods and shipping (P&P) price will be actioned as follows. (a) No
payment, the order shall be rejected; only where the customer has supplied a
valid email address as a means of contact, will the Association advise the
reason for rejection. (b) Insufficient amount enclosed with order, the order
will be processed as follows; the Association will ship goods that fall within
the amount of payment received, any residue of funds will be held against a
further payment that once received will result in the remainder of the original
order being shipped; only where the customer has supplied a valid email address
as a means of contact, will the Association pre-advise the reason for amended
shipment. (c) Where an order is received with inadequate payment to satisfy both
the provision of any of the goods and meet the shipping (P&P) costs the order
will be progressed as follows; (i) where the customer has supplied a valid email
address as a means of contact, the Association will pre-advise the customer and
request additional payment, once the outstanding payment has been received the
goods will be shipped. (ii) where the customer has NOT supplied a valid email
address as a means of contact, the Association will make a £1 administrative
charge and advise the customer in writing requesting additional payment, once
the outstanding payment has been received the goods will be shipped. In respect
of monies held by the Association for the reasons outlined in (b) and (c) above,
should the customer subsequently cancel the order a further administrative
charge shall be made equal to the amount incurred in returning to the customer
the amount of money held. Cheques will be returned using a "signed for on
receipt" mail service.
If your goods arrive damaged you may have a claim against your local
Postal Service. If you are a non UK resident, your first action should be to
contact your local postal service. Where goods have been 'damaged in transit'
and the packaging was intact, ensure that the damaged goods AND the packaging
are retained then please contact the Association for further instructions on how
to return the damaged goods AND the packaging to us. When the damaged goods AND
the packaging have been returned to the Association we shall ship replacement
items to you at no further cost to you.
If an order is cancelled and the Association is notified before the order is
processed and shipment of the goods has been made the Association shall not make
any charge where there is no requirement to return a customers cheque. (The
customer's cheque will be destroyed by us). Should the customer's cheque already
have been processed by the Association's bank, a refund shall be made to the
customer less an administrative charge equal to the costs incurred by the
Association in returning to the customer the amount of money held. Payment
Cheques will be returned using a "signed for on receipt" mail service. Those
costs are itemised as follows; UK £1.54, EU £4.48, USA £4.78, Australia & New